All invoices are automatically generated by the system 7 days before the due date, with notifications sent via WhatsApp and email.
Shortstay is a prepaid platform, with billing cycles of 30 days.
📲 Where can I view my invoice?
You can access your invoices at any time:
Shortstay app: Go to the Invoices section.
Shortstay website: Sign in to your account and view your invoices.
WhatsApp and email: Check the notifications sent by the system.
⚠ Didn't receive the notification?
Failure to receive notifications may be related to outdated registration details, such as your email address or phone number.
It is the account holder's responsibility to keep their information up to date, monitor due dates, and make payments on time.
The absence of notifications does not change the due date or exempt the account holder from late fees and interest, as stipulated in the contract.
🔄 Need to update your details?
Contact us immediately via Shortstay's official chat or email to request an update to your registration information.
💳 How do I make a payment?
Payments are accepted via PIX or Visa and Mastercard credit cards.
