Shortstay Help Center

Guests & Reservations

Information about bookings, documents, approval, check-in, check-out and stays in Shortstay furnished apartments.

Information about PIX, boleto, cards, invoices, deposits, fees, due dates and payments related to your stay.

Learn how to list and manage a furnished property with Shortstay, track bookings and understand our rental management services.

Learn how to request maintenance, report property issues, track repairs and understand what your service plan covers.

Information about apartment cleaning, scheduling, pricing, frequency and services available during and after your stay.

Information about Shortstay+, service plans, support, maintenance, cleaning and additional services available during your stay.

Find properties available for purchase through Shortstay and information about apartments, acquisition and the buying process.

Read Shortstay's official rules on privacy, security, bookings, payments, conduct, support and property access.

Learn what Shortstay is, how our furnished apartment rental platform works and where we operate in Brazil.

Information about CPF, documents, payments, bookings and furnished apartment rentals for international guests in Brazil.