Guests & Reservations | Shortstay

Guests & Reservations

Information about bookings, documents, approval, check-in, check-out and stays in Shortstay furnished apartments.

Booking Process

How to choose the right property and book without mistakes

How to choose the check-in date

Can I visit the property before booking?

How to make your reservation at Shortstay

How to add guests to your reservation

Shortstay+ or Standard: which plan to choose

Shortstay+ Plan: everything included for a single monthly fee

Standard Plan: single deposit with balance refund

What happens after you make your reservation

Priority confirmation: how it works in simultaneous bookings

Student reservation: documents and discounts

Documents & Approval

Documents required to book: Brazilians

Documents required for reservation: foreigners

Documents required for reservation: foreigners with CRNM

I am a foreigner and do not have a CPF yet

Documents required for reservation: students

Documents required for reservation: international students

How to send documents that are approved on the first submission

Minimum income to reserve: how to calculate

Why we ask for a verification selfie

How does internal reserve analysis work?

App & Contract

Shortstay App: where to download it and why it is essential

Contract: how electronic signatures work in the app

Who must sign the contract: ownership and security

I did not sign the contract within 24 hours: what now?

My contract: where to access it and how to consult it

How to renew or extend my stay

Early termination: rules, deadlines and penalty

Payments & Fees

Monthly fee: what is included

What is the entry fee

Monthly invoice: how and where you receive it

Payment methods: Pix and bank slip

Late payment: fine, interest, and consequences

Beware of scams: how to identify fake charges

Invoice Payment by Card

Stay Rules

What is the minimum stay period?

How long can I stay with Shortstay?

Reservation cancellation: rules and costs

Departure at the end of the contract: confirm 10 days in advance

Pets: which properties accept them and how does the fee work

Smoking in the apartment: prohibited in all units

Silent Hours Law: noise after 10 p.m.

Basic repairs at check-out: what Shortstay+ covers

Respect in service: zero tolerance policy

Additional Services

Comfort Request – Shortstay

Bedding and Bath Orders

Are bed and bath linens included in the monthly package?

How do parking nomenclatures work?

Stay Extensions

How to renew my stay

Extend the reservation: Shortstay+ or Standard

Shortstay+ in the extension: everything remains included

Standard in the extension: how the security deposit works

I missed the renewal deadline: what now?

Check-out & Departure

Confirm your check-out

What is the check-out time?

Check-out with key box

Check-out with electronic lock

Can I leave luggage at the property after check-out?

What happens if I do not return the key?

How does the inspection work after check-out?