Every booking on Shortstay goes through a credit analysis. In some cases, it cannot be approved.
When the booking is not approved
The booking cannot be approved when the CPF shows a restriction (negative status) or outstanding issues in the credit history.
How the analysis works
During the analysis, we verify the status of your CPF. This step protects guests and property owners and ensures the security of bookings.
Internal monitoring of the CPF
Shortstay maintains an internal and continuous monitoring of the CPF, including after approval, as part of our security and fraud prevention measures.
What to do
If your booking was not approved for this reason, you can:
- Regularize the outstanding issues associated with your CPF and try again
- Contact Support through the application to understand the available options
Related articles:
Minimum income to book: how to calculate
To approve the booking, the proven income must be at least 2x the monthly value of the property. See how to calculate it.
What happens after you book
Understand the next steps after requesting your booking: analysis, contract, payment, and key handover.