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Shortstay Help Center

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All collectionsGuests & ReservationsCheck-in & Property AccessCheck-in with electronic lock

Check-in with electronic lock

Check the password in the app and access the property without needing to pick up a key.

On check-in day, from 2 PM onwards, open your reservation in the Shortstay app to view the lock password and access instructions for the property.

Open the door

  1. Enter the password displayed in the app.

  2. Confirm the code according to the lock's instructions.

  3. Wait for the lock to disengage.

  4. Open the door and enter the property.

Operation may vary depending on the lock model. Always follow the specific instructions provided in your reservation.

When leaving the property

Close the door completely and confirm that it is locked. Never leave the door open or ajar.

Important

  • Do not share the password with third parties.

  • Do not attempt to alter, remove, or reconfigure the password.

  • Do not force or damage the lock.

  • Authorize entry only for guests registered in the reservation.

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The password is personal and valid only for the authorized period of your stay.

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