Monthly invoice: how and where you receive it

Your monthly invoice is always sent through three channels at the same time:

• WhatsApp

• E-mail

• Shortstay app — push notification and invoice available in your reservation

"I did not receive the invoice" is not a valid justification

As the invoice is sent every month through the three channels and is always available in the app, it is not possible not to receive it. Therefore, we do not accept the claim of non-receipt as a reason for delay.

Monitoring and paying the invoice on time is the guest’s responsibility. In case of any access difficulties, contact Support via the app before the due date.