The analysis can be completed in seconds — the speed depends mainly on one thing: sending the right documents, in good quality, right from the first time.
If you send everything correctly — for example, a clear driver’s license (CNH) and the complete Income Tax Return — and the analysis is OK, our system approves the booking and generates the contract within seconds.
We request that you resend the correct document. You are notified immediately via:
- Push notification in the Shortstay app (if installed and logged in)
Have you resent the correct document? The process quickly gets back on track.
If the correct document is still not received, our Support team will contact you during business hours — business days, from 9 a.m. to 12 p.m. (GMT-3) — to help resolve the issue.
Once the analysis is approved, we generate the contract and you sign it directly through the Shortstay app. The entire process uses an electronic signature — no paperwork, no notary’s office.
Signed it? The payment becomes available immediately, directly through the app. As always, we notify you of each step by email, WhatsApp, and push notification.
After payment, the check-in details are available in the app — including all instructions for the key handover.
Our system is modern and automated: analysis, contract, signature, payment, and check-in all take place in a 100% electronic manner, with clear notifications at each step. The process is very fast — and the speed depends on you: the correct document, in good quality, on the first attempt.
Related articles:
Documents required to book: Brazilians
Which documents a Brazilian needs to submit in order to book: identification and proof of income.
Credit analysis: why the booking may not be approved
A CPF with restrictions or outstanding issues in the credit history may prevent the booking from being approved. See how it works.
What happens after you book
Understand the next steps after requesting your booking: analysis, contract, payment, and key handover.
