The renewal (or confirmation of departure) must be requested at least 10 days in advance of the contract’s expiration date. See what happens if the deadline passes.
What happens when the deadline expires
At 11:00 a.m. on the scheduled check-out date, the reservation is automatically closed and access to the property is blocked.
From that point on, to remain in the property it is necessary to make a new reservation and repeat the initial procedures — new analysis, new contract, and start-up fees.
I no longer have access to the app: what to do
Once the reservation is closed, access via the app also ends. In this case, please contact us:
Website chat shortstay.com.br
Official WhatsApp
Our agents will guide you on how to make a new reservation.
How to avoid it: automatic reminders 🔔
We send deadline reminders via email, WhatsApp, and app. If you intend to stay longer, do not leave it to the last day — by renewing within the deadline, your stay continues without interruption and without bureaucracy.
Related articles:
How to renew my stay
Renew through the app in a few clicks: choose the new period and request it 10 days in advance. See fees and deadlines.
Extend the reservation: Shortstay+ or Standard
When extending your reservation, compare how each plan works: continuous monthly payment in Shortstay+ or deposit adjustment in the Standard plan.