The renewal (or confirmation of departure) must be requested at least 10 days in advance of the contract’s expiration date. See what happens if the deadline passes.
At 11:00 a.m. on the scheduled check-out date, the reservation is automatically closed and access to the property is blocked.
From that point on, to remain in the property it is necessary to make a new reservation and repeat the initial procedures — new analysis, new contract, and start-up fees.
Once the reservation is closed, access via the app also ends. In this case, please contact us:
Website chat shortstay.com.br
Official WhatsApp
Our agents will guide you on how to make a new reservation.
We send deadline reminders via email, WhatsApp, and app. If you intend to stay longer, do not leave it to the last day — by renewing within the deadline, your stay continues without interruption and without bureaucracy.
Related articles:
How to renew my stay
Renew through the app in a few clicks: choose the new period and request it 10 days in advance. See fees and deadlines.
Extend the reservation: Shortstay+ or Standard
When extending your reservation, compare how each plan works: continuous monthly payment in Shortstay+ or deposit adjustment in the Standard plan.
