Our team is always ready to help — and respect must be mutual. We treat this matter with utmost seriousness.
We do not tolerate, in any service channel (WhatsApp, e-mail, chat, phone or in person):
Threats of any kind
Insults, humiliation or bullying against our team
Any form of serious disrespect or harassment
Upon identifying this type of conduct, Shortstay:
Terminates the contract
Immediately initiates the check-out process
These conditions are set out in the contract you signed — by signing, you have already agreed to them. Those who disrespect our team cease to be our guest and are not welcome at Shortstay.
The same standard applies to us: our team serves with courtesy, professionalism, and commitment to resolving issues. Differences and complaints are always welcome — with respect, we resolve everything.
