The Shortstay app is the hub of your reservation: through it you sign the contract, make payments, check in, and contact support.
Downloaded it? Log in with the same account used for the reservation.
Our process is 100% online — and the most important steps take place exclusively via the app:
- Contract signing — electronic signature, directly on your mobile phone
- Payment — available in the app right after signing
- Verification selfie — submitted through the app, for your security
- Check-in details — instructions and key collection are available in the app
- Reservation tracking — real-time status of each step
- Push notifications — instant alerts at every step
- Support — service in Portuguese, English, and Spanish
Related articles:
Quanto tempo leva a análise da reserva
Com os documentos certos, a análise e o contrato saem em segundos. Veja como funciona o prazo e cada etapa até as chaves.
O que acontece depois que você reserva
Entenda os próximos passos após pedir sua reserva: análise, contrato, pagamento e entrega das chaves.
