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My contract: where to access it and how to consult it

Your contract is always available in the app after check-in and is also sent as a PDF by email. Read it carefully: the conditions apply.

Your contract is never out of reach — and knowing what it states is just as important as signing it.

Where to access my contract

  • In the Shortstay app — after you complete check-in, the contract remains always accessible in your reservation, so you can consult it whenever you wish.

  • In your email — we automatically send a PDF version, so you can store it wherever you prefer.

Read carefully before signing

Like any contract, Shortstay’s contract must be read carefully before signing. Pay special attention to:

  • Check-in and check-out dates

  • Amounts and payment method

  • Conditions of use of the property

  • Rules for cancellation and check-out

Signed it? This means that you have read and agreed to everything stated therein.

The contract terms apply — and are taken seriously

The guest must comply with all the terms of the contract during the stay. Shortstay is strict in enforcing what has been agreed upon — this protects you, the other guests, and the owners, and ensures a fair experience for everyone.

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Do you have any questions about any clause before signing? Contact Support through the app — it is better to ask beforehand than to be surprised later.

Related articles:

Contract: how electronic signing works in the app

Your contract is signed electronically through the Shortstay app, with legal validity in Brazil. See step by step how to sign it.

Shortstay app: where to download it and why it is essential

Download the Shortstay app for iPhone and Android. Contract, payment, check-in, and support: everything happens through the application.

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