Shortstay accepts credit card payments with Visa and Mastercard, issued in Brazil or abroad.
We use a payment infrastructure with 3D Secure (3DS) technology and advanced security standards to protect your transactions.
3DS is an international security technology that allows the bank to confirm the cardholder's identity during an online purchase.
Authentication can take place in different ways:
✅ Automatic approval by the bank.
📲 Confirmation through the banking app.
🔑 Security code sent by the bank.
The process takes place during payment, when requested by the issuing bank.
Yes! We accept Visa and Mastercard cards issued in different countries.
To make the payment, the card must support 3DS authentication and be authorized by the issuing bank for international transactions.
A transaction may be declined for various reasons:
Incorrectly entered card details.
The card does not support or is not enabled for 3DS.
Bank authentication failure.
Insufficient credit limit or bank restrictions.
Blocked by security and fraud prevention systems.
Check the cardholder and card details.
Check whether 3DS is enabled at your bank.
Confirm that the card allows online and international payments.
Use another Visa or Mastercard, or choose PIX.
Shortstay cannot guarantee approval of transactions declined by banking or security systems.
All payments are made exclusively through the official domain:
You can access your invoices through the Shortstay app or website.
