Beware of scams: how to identify fake charges

Scammers may try to impersonate Shortstay to send fake payment requests. Learn how to identify our official channels and protect your payments.

✅ Shortstay ONLY collects payments through these channels

• Shortstay app or website: invoices available in your account.

• WhatsApp and email: payment link sent automatically with the invoice.

• Official link: all payments are made exclusively through the domain https://pay.reserva.casa.

🔍 Always check the payment link

The official address is:

✅ https://pay.reserva.casa

Warning: similar domains with extra letters, hyphens, or changes to the address may be fraudulent.

🚨 Be wary of payment requests when:

• ❌ The link does not use the official domain.

• ❌ They request transfers to third-party accounts.

• ❌ They send payment slips or QR codes outside the official channels.

• ❌ The amount differs from the one shown on your invoice.

• ❌ They pressure you to make urgent payments outside the usual procedures.

💳 Official payment methods

• PIX

• Visa and Mastercard credit cards, including international cards.

🛡 Suspect a scam?

Do not make the payment!

Access the Shortstay app or website, check your invoice, and contact our team via Support if you identify any suspicious charge.

📌 Remember: Shortstay never requests payments outside official channels. Even if you receive a payment request via WhatsApp or email, always check the link address before paying.