Payment on time is a guest obligation, as stipulated in the contract. See what happens in case of delay.
Late payment charges
Invoices paid after the due date automatically receive:
10% fine on the amount
1% monthly interest
Zero-tolerance policy
We do not remove fines or interest — under any circumstances. The charges are applied automatically and are part of the conditions accepted in the contract. Please note: the invoice is sent via WhatsApp, e-mail, and app, therefore non-receipt is not a valid justification.
Prolonged delays
In the event of a prolonged delay, Shortstay takes the appropriate legal measures for collection, as provided for in the contract.
Avoid late payment
Enable push notifications in the app
When paying by boleto, plan ahead: processing takes up to 2 business days
If you encounter any difficulties, contact Support before the due date
Related articles:
How do I receive my invoice every month
Your invoice is sent via WhatsApp, e-mail, and the Shortstay app every month. Receiving and paying on time is the guest’s responsibility.
Payment methods: Pix and boleto
Pay your invoice with Pix or boleto, always through the app or via Shortstay’s official single link.