Payment on time is a guest obligation, as stipulated in the contract. See what happens in case of delay.
Invoices paid after the due date automatically receive:
10% fine on the amount
1% monthly interest
We do not remove fines or interest — under any circumstances. The charges are applied automatically and are part of the conditions accepted in the contract. Please note: the invoice is sent via WhatsApp, e-mail, and app, therefore non-receipt is not a valid justification.
In the event of a prolonged delay, Shortstay takes the appropriate legal measures for collection, as provided for in the contract.
Enable push notifications in the app
When paying by boleto, plan ahead: processing takes up to 2 business days
If you encounter any difficulties, contact Support before the due date
Related articles:
How do I receive my invoice every month
Your invoice is sent via WhatsApp, e-mail, and the Shortstay app every month. Receiving and paying on time is the guest’s responsibility.
Payment methods: Pix and boleto
Pay your invoice with Pix or boleto, always through the app or via Shortstay’s official single link.
