With Shortstay+, you receive priority technical support — your requests are handled first, so you can resolve what you need more quickly.💙
What priority support covers
Technical issues with the property (air conditioning, shower, electrical, plumbing, appliances, internet)
Questions about reservations, contracts, and payments
Day-to-day stay matters
How to activate it
Open the Shortstay app and access Support.
Describe the problem in as much detail as possible.
Attach photos or videos if possible — this speeds up the diagnosis.
Support available in Portuguese, English, and Spanish.
To expedite: inform the property, since when the problem occurs, and whether it is constant or intermittent.