Priority Support Shortstay+: how does it work?

With Shortstay+, you receive priority technical support — your requests are handled first, so you can resolve what you need more quickly.💙

What priority support covers

• Technical issues with the property (air conditioning, shower, electrical, plumbing, appliances, internet)

• Questions about reservations, contracts, and payments

• Day-to-day stay matters

How to activate it

1. Open the Shortstay app and access Support.

2. Describe the problem in as much detail as possible.

3. Attach photos or videos if possible — this speeds up the diagnosis.

Support available in Portuguese, English, and Spanish.

To expedite: inform the property, since when the problem occurs, and whether it is constant or intermittent.