Shortstay adopts a zero-tolerance policy for late payments. Charges are applied from the first day after the due date.
💰 Fines and interest
Fine: 10% of the invoice amount.
Interest: 1% per month.
We do not waive, discount, or remove late payment charges.
🚫 Booking restrictions
Any late payment will result in:
Inability to request booking extensions.
Refusal of future bookings on the Shortstay platform.
⚖ Consequences of default
After 10 days overdue: the debt will be referred to Serasa for the procedures to register the default, subject to the required legal notices.
After 30 days overdue: the appropriate legal measures will be initiated, including collection, contract termination, and eviction proceedings, in accordance with applicable law.
Legal proceedings may include court costs and attorney's fees, when legally due.
💳 How can I bring my account up to date?
Access your invoices through the Shortstay app or website and make the payment using:
PIX
Credit card: Visa or Mastercard
📌 Important
Invoices are generated automatically 7 days before the due date. Monitoring payments and keeping registration details up to date are the account holder's responsibility.
Not receiving notifications does not suspend the due date or eliminate late fees.
Late payment: fees, interest, and consequences
Overdue invoices incur a 10% fee and 1% monthly interest, with no exceptions. Prolonged delays lead to legal action.