Shortstay Help Center

Short stay

Acabou a luz

Na maioria das vezes é o disjuntor. Confira o quadro de energia antes de abrir um chamado.

Was the power outage only in your apartment? It's usually the circuit breaker.💙

Fix it yourself

  1. Unplug any device that may have caused the outage.

  2. Go to the electrical panel (circuit breakers).

  3. Turn off the main circuit breaker and turn it on again.

  4. If any circuit breaker is "in the middle," turn it off completely and turn it on again.

If the entire building is without power, contact the front desk — it is a general outage.

According to your plan

  • ⭐ Shortstay+: if it persists, Shortstay resolves it with priority.

  • Standard: if it persists, open a ticket via the app (subject to charges).

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