Most cases are weak battery in the electronic lock.💙
Be alert for low battery warnings and replace the batteries at the first sign.
Use the physical key provided in the initial kit — always keep it on hand.
Without the key and with the battery dead: some models can be opened with a cell phone charger placed against the contacts.
Request support from the concierge/building management, if available.
Business hours: open a ticket through the app.
After hours: call a 24-hour locksmith.
⭐ Shortstay+:Shortstay resolves it for you, with priority.
Standard:The solution is up to you. If Shortstay carries it out, a fee is charged (visit + materials).
