The door doesn't open

Most cases are weak battery in the electronic lock.💙

Solve it yourself

1. Be alert for low battery warnings and replace the batteries at the first sign.

2. Use the physical key provided in the initial kit — always keep it on hand.

3. Without the key and with the battery dead: some models can be opened with a cell phone charger placed against the contacts.

4. Request support from the concierge/building management, if available.

When to request help

• Business hours: open a ticket through the app.

• After hours: call a 24-hour locksmith.

Through your plan

• ⭐ Shortstay+:Shortstay resolves it for you, with priority.

• Standard:The solution is up to you. If Shortstay carries it out, a fee is charged (visit + materials).