Shortstay Help Center

Short stay

Lost my key

No urgency, request a duplicate via the app. In case of urgency, call a 24-hour locksmith.

Lost the key? See the fastest way.💙

What to do

  • Not urgent: open a request through the app asking for the second copy.

  • Urgent: call a 24-hour locksmith.

Through your plan

  • ⭐ Shortstay+: Shortstay handles the second copy for you, with priority.

  • Standard: the solution is up to you. If Shortstay performs it, it will be charged.

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Replacing a lost key may incur material costs, depending on the case.

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