Shortstay Help Center

Short stay

Garage control with problem

Lost or stopped working? Start with the reception/concierge; without reception, Shortstay requests a duplicate.

Lost or malfunctioning garage remote? 💙

What to do

  1. First, speak with the doorman/reception — they usually set up a new remote.

  2. Building without a doorman? Open a ticket through the app: Shortstay requests a duplicate from the condo manager or administrator.

According to your plan

  • ⭐ Shortstay+: Shortstay resolves it for you, with priority.

  • Standard: the solution is your responsibility. If Shortstay performs it, a fee is charged.

warning icon
Replacing the remote may incur material costs.

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