Internet without signal

The solution depends on the type of internet connection at the property.💙

Shared internet (building-wide) — most properties

Report directly to the doorman or building manager.

Private internet (property-specific)

Check the modem: if it has a Claro or Vivo seal, it is usually a private contract. In this case, contact Shortstay for support with the carrier.

⚠Shortstay is not responsible for signal failures from carriers.

Under your plan

• ⭐ Shortstay+: Shortstay follows up on the case with priority.

• Standard: follow the channel indicated above, according to the type of internet.