The solution depends on the type of internet connection at the property.đ
Shared internet (building-wide) â most properties
Report directly to the doorman or building manager.
Private internet (property-specific)
Check the modem: if it has a Claro or Vivo seal, it is usually a private contract. In this case, contact Shortstay for support with the carrier.
â Shortstay is not responsible for signal failures from carriers.
Under your plan
â Shortstay+: Shortstay follows up on the case with priority.
Standard: follow the channel indicated above, according to the type of internet.