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Water leak | Shortstay

All collectionsMaintenanceCommon Issues and EmergenciesWater leak

Water leak

Close the valve, contain the water, and report. Leaks coming from other units are handled by the front desk.

Identified a leak? Act quickly to prevent damage.💙

Fix it yourself

Close the nearest water shut-off valve (or the apartment's main valve).
Contain the water and protect furniture and electronics.
Document with photos or video.

When it involves the building

If water is coming from another unit, the ceiling, or common areas, notify the concierge/condo manager — it is the condominium's responsibility.

Through your plan

⭐ Shortstay+: Shortstay resolves the internal repair as a priority.
Standard: open a ticket via the app (subject to charges).

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