Shortstay Help Center

Short stay

Air conditioning not working

Before opening a ticket, check the remote control, mode, filter, and circuit breaker.

Air conditioner won't turn on or won't cool? Try these steps.💙

Fix it yourself

  1. Check the remote control batteries.

  2. Check if it is in cool mode (snowflake) and with the temperature set low.

  3. Check if the circuit breaker is on.

  4. Clean the filter — a dirty filter greatly reduces cooling.

  5. After turning it on, wait a few minutes for it to start cooling.

When opening a service request

If it still does not cool (the unit may be low on gas) or does not turn on, open a service request via the app.

Under your plan

  • ⭐ Shortstay+: Shortstay resolves it with priority.

  • Standard: if the issue persists, open a service request via the app (subject to charges).

Did this answer your question?
😞
😐
😁