No water in the apartment? Usually it's a building issue.đ
What to do
Check that the water shut-off valves in your apartment are open.
Check whether the lack of water is only in your unit or throughout the building.
Speak with reception/management â it could be water tank maintenance, a scheduled outage, or a lack of water in the area.
When it's with Shortstay
If water reaches the building but not your apartment (and the valves are open), open a ticket through the app.
According to your plan
â Shortstay+: Shortstay follows up on the case with priority.
Standard: follow the steps above; if it's internal, open a ticket (subject to a fee).