Selfie Request

During the review of your booking, you might be asked at any time to send a selfie of the account holder.

Don’t worry, the process is simple and quick. The request will be made exclusively through the Shortstay app.

To make sure your photo meets the requirements, follow the tips below:

Good lighting: Pick a well-lit place, and avoid shadows on your face.
No accessories: Don’t wear sunglasses, hats, or anything that covers your face.
Clear image: Make sure your photo is sharp and not blurry to help with the verification.

This selfie is a key security step to make sure your booking process stays valid and safe.

If you have questions or need help, reach out to Shortstay’s support center through the Support option in the app.

A selfie might be requested while your booking is being reviewed in the Shortstay app. Requirements: good lighting, no glasses/hats, clear image. It's a security measure to verify your booking.