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Guest

Complete guide for reservations, documentation, Shortstay app, payments, policies and temporary accommodation services

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Booking Process

How do I book an apartment?

How to rent an apartment on Shortstay?

I've made the reservation, what are the next steps?

Can I use any email for the booking?

Reservation holder's email and phone number

About additional guests

Can I pick any day to move into the place?

How to choose a property?

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Documentation and Profile Analysis

Where can I attach the documents needed for the reservation?

How do I attach multiple files to the booking?

Required documents for Brazilians

Required documents for foreigners

I'm a foreigner and I don't have a CPF yet

Can a bank statement be used as proof of income?

What's the minimum income needed to rent with Shortstay?

Can I rent if there’s a restriction on my CPF?

Understand the approval and rejection process of the reservation

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App and Contract

Do I have to download the Shortstay App?

How do I sign the accommodation contract?

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Payments and Fees

Payment methods in the Shortstay app

How do I pay for the accommodation?

Price explanation

Initial fees

Renewal and Stay Extension

How can I renew my reservation?

What if I miss the renewal deadline?

I missed the renewal deadline and no longer have access to the application. What should I do?

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Stay Policies and Rules

What's the minimum stay period?

How can I cancel my reservation?

How long can I stay with Shortstay?

Do the apartments allow PETS?

What is the PET Fee?

Can I smoke in the apartment?

I will leave on the final date of the contract. Do I still need to give notice?

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Additional Services

Comfort Request – Shortstay

Bedding and Bath Orders

Are bed and bath linens included in the monthly package?

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Check-in and Check-out

Can I visit a Shortstay apartment?

I need a Proof of Residency

Do I need to pay any fee when moving out of the property?

Selfie Request

Is a bank statement valid as proof of income?