I have an emergency. What do I do?

Keep calm — most unforeseen issues have a quick solution.💙

First steps

1. Identify the problem (light, water, door, gas, internet).

2. During business hours: open a ticket via the app under Maintenance Request.

3. Outside business hours: contact the concierge/building manager (if available 24h) or a local provider, and then report it to Shortstay.

Under your plan

• ⭐ Shortstay+: Shortstay handles it for you, with priority. Basic repairs included.

• Standard: the solution is your responsibility. If Shortstay carries it out, there is a charge.

Damages caused by misuse are the guest's responsibility and may be charged on the next invoice.