Keep calm — most unforeseen issues have a quick solution.💙
First steps
Identify the problem (light, water, door, gas, internet).
During business hours: open a ticket via the app under Maintenance Request.
Outside business hours: contact the concierge/building manager (if available 24h) or a local provider, and then report it to Shortstay.
Under your plan
⭐ Shortstay+: Shortstay handles it for you, with priority. Basic repairs included.
Standard: the solution is your responsibility. If Shortstay carries it out, there is a charge.
Damages caused by misuse are the guest's responsibility and may be charged on the next invoice.