Are maintenance services included in the hosting?

A Shortstay offers maintenance support throughout the stay, following the guidelines of the contract. What is included depends on your plan.💙

Shortstay+ (recommended)⭐

• Basic repairs included in the monthly fee.

• Priority technical support — your request goes to the front of the line.

Standard

• Maintenance requests are free within thefirst 120 hoursafter check-in.

• After this period, requests become charged, upon analysis.

How it works

• Maintenance requests are made through the app, with scheduling during business hours.

• Shortstay analyzes the request and informs the costs, when applicable.

• When the service is performed by Shortstay, the charge may be included in the next invoice.

Outside business hours

Urgent repairs outside business hours (leakage, power outage, lock) must be resolved by the guest with local providers or building support, and reported to Shortstay afterwards.

It is the guest's responsibility to observe and report any issues with the property.