Shortstay's customer service operates fromMonday to Friday, during business hours. 💙
Reservations
Booking requests can be made at any time and arereviewed and approved on the spot, in real time.
Maintenance
Since services in residential buildings can only be performed during business hours, maintenance follows the same guideline: fromMonday to Friday, during business hours.
Emergencies outside business hours
For urgent cases (locks, leaks, power outages), contact the building's concierge/janitor (if 24-hour service is available) or a local provider, and report it to Shortstay afterwards.
Clients Shortstay+ have priority support — requests are handled ahead of the queue.