Does Shortstay have 24-hour support?

Shortstay's customer service operates fromMonday to Friday, during business hours. 💙

Reservations

Booking requests can be made at any time and arereviewed and approved on the spot, in real time.

Maintenance

Since services in residential buildings can only be performed during business hours, maintenance follows the same guideline: fromMonday to Friday, during business hours.

Emergencies outside business hours

For urgent cases (locks, leaks, power outages), contact the building's concierge/janitor (if 24-hour service is available) or a local provider, and report it to Shortstay afterwards.

Clients Shortstay+ have priority support — requests are handled ahead of the queue.

Help center

Help center

Does Shortstay have 24-hour support?

Support and maintenance are available Monday through Friday during business hours. For emergencies outside of these hours, contact the building or local service providers.

Reservations

Maintenance

Emergencies outside business hours