Does Shortstay have 24h support?

Reservation requests can be made at any time, and the Shortstay team will review and follow up Monday to Friday during business hours.

If you have questions about procedures, paperwork, etc., check out our Help Center that's packed with articles just for you:

https://help.shortstay.com.br/

For maintenance, since these are residential buildings where services can only happen during business hours, Shortstay follows the same customer service guideline of Monday to Friday during business hours.

For emergency issues outside business hours, like locks, leaks, or power outages, get help from the building staff (if there's 24h doorman or caretaker) or call a local service provider.

Just a reminder: after 48 hours, it's the guest's responsibility to take care of and maintain the property during your stay.

Help center

Help center

Does Shortstay have 24h support?

Support is available Monday to Friday during business hours. Reservations are reviewed on business days. For after-hours emergencies: ask the building staff or local providers for help. After 48h, the guest is responsible for maintenance.