I lost my key, what should I do?

Key loss: If it's not urgent, request a replacement via the app. If it's urgent, call a 24h locksmith. Shortstay services will be charged on your next bill. Guest's responsibility.

If you lose your key and it's not urgent, open a ticket through the Shortstay app to request a new key.

If you lose your key and it's urgent, call a 24-hour locksmith.

Payment: For your convenience, if the service is provided by Shortstay, the charge can be added to your next bill.

Responsibility: Guest

Stay calm and ask for whatever you need!

We're here to make your stay even easier and more comfortable.

Did this answer your question?

😞

😐

😁