I lost the garage remote or the remote stopped working, what should I do?

If your garage remote has been lost or stopped working, first try to contact the building manager and/or front desk (if available) to set up a new garage remote.

For buildings without a front desk or manager, Shortstay can help you request a replacement from the building's superintendent or management.

In that case, just open a maintenance request through the Shortstay app.

Payment: For your convenience, if the service is done by Shortstay, the fee can be added to your next invoice.

Responsibility: Guest

Stay calm and let us know what you need!

We're here to make your stay even easier and more comfortable.