Card payment is a benefit available to Shortstay+ customers, offering greater convenience in paying monthly fees and stay invoices.
The first reservation payment must be made exclusively via Pix or bank slip.
After confirmation of the first payment and internal review of the profile, relationship history, and operational security, Shortstay may enable payment by credit or debit card for subsequent invoices.
This approval is not automatic and may be denied, suspended, or blocked based on internal security criteria.
The fees, banking charges, and card transaction costs are the guest's responsibility and are displayed before payment confirmation.
The guest will always see the final amount before paying.
To prevent fraud, payments are monitored.
In case of suspicious activity, undue chargeback, repeated bad-faith disputes, registration inconsistencies, or signs of fraud, Shortstay may:
block card payments;
require payment via Pix or bank slip only;
cancel the reservation, in accordance with applicable contract and policies.
If an undue dispute leaves the invoice outstanding after the due date, late charges provided for in the contract may be applied: 10% penalty and 1% monthly interest.
If you have any questions about any charge, contact Shortstay Support first.
Most situations can be resolved directly, avoiding blocks, charges, and delays.
Related articles:
Payment methods: Pix and bank slip
Pay your invoice with Pix or bank slip, always through the app or the official unique link from Shortstay.
Payment delay: fine, interest and consequences
Overdue invoices incur a 10% fine and 1% monthly interest, without exceptions. Prolonged delays lead to legal action.
Priority support: exclusive Shortstay+ service
Shortstay+ customers receive priority technical support: your request is prioritized in the queue for property issues and other matters.
