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Guests | Shortstay
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Guests
Guests
Booking, check-in and stay rules: everything you need to know as a guest.
Booking Process
How to choose the right property and book without mistakes
How to choose the check-in date
Can I visit the property before booking?
How to make your reservation at Shortstay
How to add guests to your reservation
Shortstay+ or Standard: which plan to choose
Shortstay+ Plan: everything included for a single monthly fee
Standard Plan: single deposit with balance refund
What happens after you make your reservation
Priority confirmation: how it works in simultaneous bookings
Student reservation: documents and discounts
Documentation and Profile Analysis
Documents required to book: Brazilians
Documents required for reservation: foreigners
Documents required for reservation: foreigners with CRNM
I am a foreigner and do not have a CPF yet
Documents required for reservation: students
Documents required for reservation: international students
How to send documents that are approved on the first submission
Minimum income to reserve: how to calculate
Why we ask for a verification selfie
How does internal reserve analysis work?
App and Contract
Shortstay App: where to download it and why it is essential
Contract: how electronic signatures work in the app
Who must sign the contract: ownership and security
I did not sign the contract within 24 hours: what now?
My contract: where to access it and how to consult it
How to renew or extend my stay
Early termination: rules, deadlines and penalty
Payments and Fees
Monthly fee: what is included
What is the entry fee
Monthly invoice: how and where you receive it
Payment methods: Pix and bank slip
Late payment: fine, interest, and consequences
Beware of scams: how to identify fake charges
Invoice Payment by Card
Renewal and Stay Extension
How to renew my stay
Extend the reservation: Shortstay+ or Standard
Shortstay+ in the extension: everything remains included
Standard in the extension: how the security deposit works
I missed the renewal deadline: what now?
Stay Policies and Rules
What is the minimum stay period?
How long can I stay with Shortstay?
Reservation cancellation: rules and costs
Departure at the end of the contract: confirm 10 days in advance
Pets: which properties accept them and how does the fee work
Smoking in the apartment: prohibited in all units
Silent Hours Law: noise after 10 p.m.
Basic repairs at check-out: what Shortstay+ covers
Respect in service: zero tolerance policy
Additional Services
Comfort Request – Shortstay
Bedding and Bath Orders
Are bed and bath linens included in the monthly package?
How do parking nomenclatures work?
How long does the reservation analysis take
Credit analysis: why the reservation may not be approved
Why was my Shortstay reservation refused, canceled, or blocked?
