Maintenance requests are made directly through the Shortstay app. 💙
Step by Step
Open the Shortstay app.
Tap Maintenance Request.
Follow the instructions to complete the request.
💡 Attach photos or videos of the problem — this speeds up the diagnosis.
Payment
When the service is performed by Shortstay, the charge may be included in your next invoice. What is included depends on your plan, see:
Manutenções estão inclusas na hospedagem?
Depende do plano. No Shortstay+, os reparos básicos estão inclusos com prioridade. No Padrão, há um prazo livre de 120 horas; depois, as solicitações são cobradas.
